Delete My Data
Last updated on 21 September 2025
Delete My Data
How to Request Data Deletion
We respect your right to control your personal data. This page explains how to request deletion of your data from briefOS.
Quick Instructions
To request deletion of your data:
Send an email to: info@briefos.ai
Subject line: "Data Deletion Request"
Include: Your account email address
Specify: What you want deleted (see options below)
What Can Be Deleted
Immediate Deletion (Soft Delete)
When you request deletion, we immediately remove from active systems:
Your uploaded videos and brand materials
Analysis reports and insights
Meta Ads data and connections
Team collaboration data
Account preferences and settings
Permanent Deletion
Important: Data is NOT automatically permanently deleted after soft delete
Soft-deleted data remains in backup systems until you specifically request permanent deletion
To request permanent deletion, explicitly state "permanent deletion" in your email
Permanent deletion takes up to 30 days to complete across all backup systems
What We Cannot Delete
For legal and compliance reasons, we must retain:
Payment records: 7 years (UK tax law requirement)
Legal documentation: Communications related to disputes or violations
Anonymized data: Aggregated insights that don't identify you
Security logs: Related to potential fraud or abuse
Records required by law: Any data we're legally obligated to keep
Types of Deletion Requests
1. Delete My Account
Closes your account and removes all associated data (except legally required records)
2. Delete Specific Content
Remove specific videos or projects while keeping your account active
3. Delete Meta Ads Connection
Disconnect and remove all Meta Ads data while keeping other data
4. Complete Data Erasure
Full GDPR "Right to be Forgotten" request (where legally permissible)
Before You Delete
Export Your Data First
Once deleted, data cannot be recovered. We recommend:
Downloading your reports and insights
Exporting any important analyses
Saving copies of invoices/receipts
Active Subscriptions
Cancel any active subscriptions before deletion
Deletion doesn't automatically trigger refunds
Review our Terms of Service for refund policies
Team Accounts
Team owners must remove members before deletion
Team members should contact the account owner
Deleting owner account affects all team members
Your Rights by Region
EU/UK Residents (GDPR)
Right to erasure ("right to be forgotten")
Response within 30 days
Can appeal if request is denied
May file complaint with ICO (UK) or local authority (EU)
California Residents (CCPA/CPRA)
Right to delete personal information
Response within 45 days
No discrimination for exercising rights
Can designate authorized agent
Other Regions
We honor deletion requests globally
Local laws may provide additional rights
Contact us for region-specific information
Request Process
Step 1: Submit Request
Email info@briefos.ai with:
Your account email
Type of deletion requested
Verification information (if requested)
Step 2: Verification
We may ask for verification to prevent unauthorized deletion:
Confirm your identity
Verify account ownership
Authenticate the request
Step 3: Confirmation
You'll receive:
Acknowledgment within 5 business days
Timeline for completion
Any limitations on deletion
Step 4: Completion
Soft delete: Immediate
Permanent delete: Up to 30 days
Email confirmation when complete
Frequently Asked Questions
Can I recover deleted data?
Soft-deleted data: May be recoverable within 30 days
Permanently deleted data: Cannot be recovered
Contact us immediately if deleted by mistake
Will deletion affect my team members?
Personal account deletion doesn't affect team data
Team owner deletion affects entire team
Team members maintain their personal accounts
What about data shared publicly?
We delete from our systems
Cannot remove from third-party sites
Cached versions may persist temporarily
Do you notify third parties?
We don't notify Meta or other integrations
You should disconnect integrations separately
Third parties may retain their own copies
Is deletion free?
Yes, data deletion is always free
No charge for any deletion request
Multiple requests also free
Alternative Options
Instead of Full Deletion
Consider these alternatives:
Account Deactivation: Pause account without losing data
Data Export: Download your data first
Partial Deletion: Remove specific content only
Privacy Settings: Adjust sharing preferences
Need Help?
Contact Us
Email: info@briefos.ai
Subject: Data Deletion Request
Response Time: Within 5-10 business days
Include in Your Email:
Mailing Address (for formal requests):
Important Notes
Warning: Deletion is irreversible for permanent deletion requests. Please export any data you want to keep before requesting deletion.
Note: Some data may be retained for legal compliance even after deletion request. See "What We Cannot Delete" section above.
Tip: Review our Privacy Policy for complete details about data retention and your rights.
Last Updated: 21 September 2025
Questions? Email info@briefos.ai